FAQs2021-09-07T11:30:14-06:00

Have Questions?

We have answers. We are committed to answering your questions quickly, courteously, and accurately.

What should I do if I am still having trouble logging in or having other technical troubles accessing my course materials?2021-05-21T11:32:17-06:00

Contact us at help@180licensing.com or call us at 1-800-270-1385 and we will be glad to help you out.

How do I receive a username and password to access my course materials?2021-05-21T11:21:23-06:00

When you purchase our materials you will set up an account and be able to set up your login credentials. If later, you forget them, we have a function to retrieve or reset them. Just go to the My Account button (top right of the top menu bar) and access that functionality.

Will I be able to access my course materials via smart phone, tablet, laptop, or desktop?2021-05-21T11:22:47-06:00

Yes. All devices are supported. You just need an Internet connection.

Do I need to download any software to access my materials?2021-05-21T11:23:53-06:00

Our materials are cloud based and do not require any sort of download. You can access our materials from anywhere in the world that you have access to the Internet.

Will most browsers work with your software?2021-05-21T11:24:43-06:00

Yes. Our software works on most popular browsers.

Do I need sound to use your materials?2021-05-21T11:25:39-06:00

No. Our interactive materials are designed for you to speed through them by viewing and interacting with the content.

Where do I log in to access my course materials?2021-05-21T11:26:43-06:00

Go to the top right menu tab My Account to login and access your course materials.

What happens if I forgot my username or password?2021-05-21T11:27:49-06:00

Go to the top right menu tab My Account on any page of our website to login, access your course materials, reset your password, and manage your account.

When will I get access once I purchase materials?2021-05-21T11:28:44-06:00

You can access your materials the instant you pass for your course materials. Go to My Account (top right menu tab) to login and get started.

Do I need access to the Internet to use your materials?2021-05-21T11:29:34-06:00

Yes. Our materials and platform are cloud based and require that you access them from the web using the Internet.

If I have questions on testing, licensing, or need help with course or exam content, is there someone I can call?2021-05-21T11:11:03-06:00

Absolutely! We are available by phone, email, and through online chat with access to Professor Furniss or one of his trained assistants. First, we have provided detailed articles and helpful links to answer most of your testing and licensing questions. Just click on the Licensing and Testing Info link (above) to track down those details. You can also call us at 1(800) 270-1385 or email us at help@180licensing.com so that we can give you the assistance you deserve and get you fast tracked to success.

We are normally available by phone Monday-Friday from 8 am-5 pm (MST), but you can often catch us in the office over the weekends and during the evenings. We monitor our email except when we are sleeping and will try to respond to you within just a few minutes of your email inquiry. In your email inquiry, if you want to leave us your phone number, we can also call you right back.

Why should I buy your exam prep materials?2021-05-21T08:27:35-06:00

Quite simply- to help you pass the exam the fastest and easiest way possible. Professor Furniss has spent thousands of hours designing his materials to help you pass. And, he has helped over 10,000 students just like you obtain and maintain their professional licenses. We find that lots of students who have taken other courses still need some exam prep help. That’s where our courses shine. So, whether you are struggling with the exam and need a bump of a few points, or are just beginning your insurance exam prep studies, we have you covered.

Does your company give the actual insurance licensing exam?2021-05-21T10:17:43-06:00

No, we do not administer the exam. We are an exam prep company. Its founder, Professor Jerry Furniss, created 180 Licensing, to help you pass your insurance licensing exam, which is given by a testing service contracted by your state insurance department. And, we have provided state specific articles and helpful links to answer your testing and licensing questions on our website. Just click on Select Your State, and then click on the Licensing and Testing Info link at the bottom of your state product page to track down those details. You can also call us at 1(800) 270-1385 or email us at help@180licensing.com. We would love to hear from you and provide you with answers to your questions.

What does your 100% Satisfaction Guarantee mean?2021-09-01T14:49:36-06:00

Professor Furniss is in your corner. He wants you to pass your licensing exam quickly so you can move on with life. If you are not 100% satisfied, he will refund your money. No questions asked. Just email us at help@180licensing.com and let us know that you want a refund, and we will promptly process it.

How do I pay for your materials?2021-05-31T05:03:40-06:00

You purchase your material online through our secure payment gateway and you receive instant access to our online courses. We accept all major credit cards.

Is my payment secure and do you keep records of my credit card?2021-05-21T11:13:24-06:00

Yes, your payment is secure. We do not store your credit card records. We value your privacy and want to protect your information.

How do I access the material once I purchase a course package?2021-05-21T11:16:43-06:00

You set up an account when you purchase our materials. Go to the My Account link (top right menu tab) and access your courses. They are available 24/7 as long as you have Internet access. If you later forget your password, there is a reset password function from the My Account link.

Do I need approval or sponsorship before I purchase your material?2021-05-21T11:18:59-06:00

No. Our materials are designed to help you pass your exam the easiest and fastest way possible. There is no approval or sponsorship required. Just make sure that if your state has a prelicensing education requirement, that you meet that requirement by taking a course from an approved provider. Some states have prelicensing education and others do not. We will provide you with these details once you go to your state’s product page. To get there, click on Select Your State from the top menu bar.

Can I take more than one course at a time?2021-05-21T11:20:20-06:00

Yes. Although we do not recommend it, you are free to take more than one course at a time.

What is included in your insurance exam Practice Questions PLUS Package?2021-05-21T10:19:41-06:00

Our Practice Questions PLUS Package contains all of the questions and interactions (e.g. Exam Review Mode, Exam Simulation Mode, etc.) in our Practice Questions Package. And, in addition, it contains all of our Super Sheets, including a Numbers Sheet and a Math Sheet. For property and casualty packages, we have a total of 28 Super Sheets and for life and health packages, we have a total of 32 Super Sheets. Like with our Practice Questions Package, we provide 60 days’ online access.

What is included in your full Insurance Exam Prep packages?2021-05-21T09:57:41-06:00

Our full insurance exam prep packages include:

  • Easy To Read Manual. Our course packages include a comprehensive, yet easy to read, manual with important test points highlighted, each paragraph star ranked based on topic importance, critical test points identified, and loads of examples

Here is what Joe, one of our very satisfied customers from Virginia, had to say about our manual:

“Sorry I have not been able to get back to you, I have been really busy trying to run one business I own while studying for the insurance exams and getting everything in place with the insurance business purchase. I read your entire book in 3 days. Not only to get as much material in my head as possible, but because it was actually interesting reading. I don’t know how you do it, but your books are so much easier and more enjoyable to read than anything else I have put in my hands. I also have two other well known companies’ books that I have used in getting my license but there is absolutely no comparison in the books. I am not just saying it to be nice. I hope everyone is able to find you on the internet because not only are you a great group of guys, your books are incredible. You will hear more from me and I WILL be sending many more people your way. I will not forget what you guys did for me. If you ever want a testimonial for your advertising let me know, I would be honored to share my experience with everyone. Thanks once again.″

  • Interactive, Mobile Friendly Course Files. Our course packages include a collection of interactive, mobile friendly course files that focus your attention on critical test points and include the following interactive learning components:
    • Quick Review Slide Show with Rapid Fire Question and Answer Drills, designed to let you speed up your learning time by quickly reviewing key points and testing your ability to answer key questions;
    • Exam Review Mode, designed to allow you to practice multiple choice questions like the ones on your real exam and receive instant feedback on each question along with answer explanations so you are not left wondering why you missed the question;
    • Exam Simulation Mode, which provides the same questions found in Exam Review Mode, but timed, like the real exam (our test bank is one the most comprehensive and well written test banks that we are aware of);
    • Super Sheets for each chapter of material, which are Professor Furniss’ version of cheat sheets designed to condense the material even further enabling you to do last minute cramming. (We also developed a Super Sheet for math problems and formulas, and another Super Sheet for key numbers tested on the exams.)
    • Unlimited Help. Our course packages include help from Professor Furniss and his team of trained professionals, which gives you the edge needed on the exam. Professor Furniss provides you with his direct contact information as well.
    • Free Time Extensions. While our full exam prep course automatically provides 60 days’ access to our course files, we provide free time extensions if you need more time to prepare for the exam. We want to assist you in passing your exam in the fastest and most efficient manner possible.
How are your courses set up?2021-05-21T09:58:55-06:00

You can prepare for the exam many different ways with our material. Our courses allow you to move forward, backward, skip material, and study the way you want to. You can focus on your weak areas if you wish. Or, review the Quick Review Slides on areas that you are strong on while digging deeper into our material for areas that you need to obtain more in depth understanding. Click through- skip around- study what you are having most difficulty with. With our materials, you are free to be in control of how you approach your studies- choose the learning pathway that works best for you

How long should I plan for to complete your course?2021-05-21T10:01:09-06:00

If you purchase our full insurance exam prep course, and you are just beginning the study of insurance, you should consider spending approximately 3 weeks. Some students report being ready in one week; others take 5-6 weeks. We think that planning a solid daily schedule over 2-3 weeks works for most students.

What is the best way to study or go through your material?2021-05-21T10:03:33-06:00

One size does not fit everyone. While we do provide a suggested pathway: Read the chapter, then go through Quick Review Slides with Rapid Fire Drills, then go through the test bank for that chapter using the Exam Review Mode. Finally, do a quick read over that chapter’s Super Sheet and take our chapter questions in a timed exam (Exam Simulation Mode). Having said all of that, it is really up to you. You are free to move around our material with no restrictions in order to find a learning pathway that works best for you.

Will I receive a Certificate of Completion after taking your course?2021-05-21T10:04:41-06:00

When using our materials to help you pass your exam, a certification of completion is not issued. Also, in states with no prelicensing education requirement, certificates of completion are not issued. However, if your state has a prelicensing education requirement and if we have an approved prelicensing course in your state, then you will receive a certificate of completion from us. However, if you are in a prelicensing education state and we do not have an approved prelicensing education course, you must have taken an approved course and received a certificate of completion in order to take your exam. In that situation, you will have received a certificate of completion from the approved company, not from us.

Do I receive a printed manual with the full Insurance Exam Prep Package?2021-05-21T10:07:07-06:00

You will receive access to two great digital manuals- one covering national materials and one covering general state rules and regulations. Both are in electronic, PDF format and are downloadable and printable. Even though we do not send out printed versions of the manuals, you are free to have your local copy shop print and bind a copy for you. However, you do not receive a manual with our Practice Questions Package or our Practice Questions PLUS Package.

Are my course materials printable?2021-05-21T10:08:17-06:00

Both the Super Sheets and manuals are PDF format and printable. We just ask that you honor our copyright and single use license and only use our materials for your own exam prep. This allows us to keep our prices competitive for future individuals like you.

What is included in your insurance exam Practice Questions Package?2021-05-21T10:12:12-06:00

Our Practice Questions Package includes all of the same test questions as our full Insurance Exam Prep Package. And, you can practice questions in Exam Review Mode or Exam Simulation Mode, or both. Practice Questions Package provide you with:

  • Exam Review Mode, designed to allow you to practice multiple choice questions like the ones on your real exam and receive instant feedback on each question along with answer explanations so you are not left wondering why you missed the question.
  • Exam Simulation Mode, which provides the same questions found in Exam Review Mode, but timed, like the real exam (our test bank is one the most comprehensive and well written test banks that we are aware of).
  • The Practice Questions Package does not include our manual, Quick Review Slides with Rapid Fire Q&As, or Super Sheets.
  • 60 days’ access.

If you want Super Sheets in addition to our Practice Questions, you should purchase our Practice Questions PLUS Package. If you want all of our learning tools, you should purchase our full Insurance Exam Prep Package.

What insurance exam prep course package should I purchase for the exam I am taking?2021-05-31T05:17:50-06:00

Our Life and Health Exam Prep Package is designed for the following exams:

  • Life exam
  • Health exam (in some states the health insurance exam is known as either the Accident and Health exam or the A&H exam or the Disability exam)
  • Life and Health exam
  • Life and Health Consultants/Counselors exam

Our Property and Casualty Exam Prep Package is designed for the following exams:

  • Property exam
  • Casualty exam
  • Property and Casualty exam (personal lines and commercial lines)
  • Personal Lines Property and Casualty exam
  • Surety exam
  • Adjusters exam. (IMPORTANT NOTE: Although our course is not specifically designed for the Adjusters exam, students do find our course very helpful for that exam.) (However, if you are taking the Adjuster’s exam that contains Workers’ Comp specialty or All Lines Adjuster, our P&C course is not adequate to prep you. Our PC course works pretty well for the PC Adjusters exam that does not have the Work Comp specialty or that is not the All Lines Adjuster exam.)  It is also our understanding that a few states permit individuals seeking their Adjuster’s license to take the Property and Casualty exam instead of the Adjusters exam. In those states, our Property and Casualty course works well. Your department of insurance will know whether it allows you to take the Property and Casualty exam in lieu of the Adjusters exam. Please find out for sure before you needlessly take the wrong exam or buy a course that does not work for you.)
  • Property and Casualty Consultants exam
How long do I have access to your online material once I subscribe to a course package?2021-05-21T10:20:58-06:00

We provide 60 days’ online access for all packages. With the full Insurance Exam Prep Package, we provide an additional 60 day extension at no charge. For the Practice Questions and the Practice Questions PLUS Packages, you have access for 60 days with no extension.

Do your insurance exam prep packages include state law content specific to my state?2021-05-21T10:23:09-06:00

It depends. In some states we have developed specific state supplements while in other states we have not. Click on the Select Your State menu item (top menu on any page) and view your state’s specific rules and our offerings.

General Overview: Your insurance exam is divided into two parts- the General Knowledge portion and the State Rules and Regulations portion. The General Knowledge portion covers a wide range of insurance concepts- some basic and some advanced. Our materials do an excellent job covering the General Knowledge portion of the exam. The State Rules and Regulation portion is further divided into two parts- general state rules and unique state rules. The general state rules tested over in your state are the same for all states and the unique rules tested over contain your state’s rules that differ slightly from most all other states. Our materials do an excellent job covering the general state law rules portion of your exam. However, unless we have created a specific state supplement for your state, our materials do not cover the 15-20% of your exam that deals with your state’s unique rules. You will need access to materials that cover those state specific points.

Perhaps you have already taken the exam, have access to materials that cover the unique, state specific items, and need that little boost to help you pass the exam. If so, you will find our materials can make the difference by helping you pass the exam this time around. Alternatively, if you are a motivated self-starter, we can direct you to your state’s Test Content Outline and show you where you can find your state’s unique rules and regulations. You can then use our materials along with your own review of your state’s unique rules, and go tackle the exam. If you have any questions, contact us. We would love to point you in the right direction.

Do your insurance exam prep packages meet my state’s prelicensing education requirement?2021-05-21T10:53:39-06:00

It depends. About 60% of the states have a required prelicensing education requirement. Select Your State (top menu on any page) and view your state’s specific rules and our offerings to find an answer to your specific state rules.

General Overview: Some states require a prelicensing education course prior to you taking the exam. And, some states don’t have an education requirement. Our materials are designed to help you pass your exam. Select Your State (top menu on any page) and view your state’s specific rules and our offerings. When you go to your state’s page, we will let you know whether your state has a prelicensing education requirement and whether our courses have been approved in your state. In those states that have a prelicensing education requirement, and where have not obtained approval for our courses, you must take an approved prelicensing education course from another company in order to be eligible to take your state’s exam. A list of approved courses and providers can be found by clicking on the Licensing and Testing Info link once you are on your state’s product page. However, once you have taken an approved course and need help passing the exam, that’s where our courses shine. Our materials are designed by Professor Furniss to help you pass the exam the fastest and easiest way possible.

Are your course materials mobile friendly?2021-05-21T10:55:12-06:00

Yes. Our materials are all online and work on any device. And, you have instant access, 24/7. All you need is access to the Internet.

How do I sign up for the exam?2021-05-21T11:00:45-06:00

Most states contract with an exam company, which provides for online registration. The biggest bit of advice we can you give is to try to schedule your exam several weeks in advance. This does a couple of good things. First, it let’s you put your study plan of action in place and provides an incentive to stay on track. Second, you want to make sure you have a spot when you are ready to take the exam. If you need to change your date, that is normally not a problem, but you should do so with enough warning to avoid a penalty. Go to Select Your State (top menu item) and go to your state’s product page where you can get all of the answers to your state specific testing and licensing questions.

Are the insurance exams difficult?2021-05-21T11:01:58-06:00

Yes. The insurance exams are difficult. It takes solid preparation using the best course materials available. The first time passing rate averages around 50-60%, depending on which exam you are taking. How do you beat those odds? We recommend that you plan to prepare for approximately three weeks in advance of when you are scheduled to take the exam. We have spent over 2000 hours putting together our exam prep materials and Professor Furniss has helped over 10,000 individuals like you obtain and maintain their professional insurance licenses. With the right material and with some good old fashioned elbow grease, you should soon pass your exam.

How do I know what is on the exam?2021-05-21T11:03:34-06:00

You don’t. However, each state publishes a Test Content Outline, which provides a fairly detailed listing of exam topics. We have used these outlines to develop our course materials. You may review the test content outline for your state by going to your state’s product page (choose Select Your State on the top menu), then click on the Licensing and Testing Info tab, at the bottom of the page. This page provides a link to your state’s testing service, where you can find Test Content Outlines specific to your state.

Once I complete the course and pass the exam, what do I do to become licensed?2021-05-21T11:08:59-06:00

You must apply for your license. We have provided a snapshot of information along with state specific articles written by Professor Furniss to help you answer that question. Select Your State (top menu) to go to your state’s product page, where you can find a snapshot of what you need to know (see our Licensing and Testing Info link on your state’s page), and key links to licensing rules. Also, consider working with your supervisor, call your state insurance department, or email us at help@180licensing.com or give us a call at 1(800) 270-1385and we can point you in the right direction.

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